Customer service and satisfaction is our top priority. We’re not like other photographers, we’re Sensational. We believe in treating customers the way we want to be treated. We think that going the extra mile is just part of the job and capturing your memories is just as important to us as they are to you.
Our commitment and guarantees to our customers can be summed up in our PROMISE to you and you have our word on it!
P Price Match Guarantee… Find a lower price offered by another studio and we’ll match it*.
R Rapid Proof View Guarantee… You chose how soon your proofs will be ready to view in as little as 30 days with a rush processing fee*.
O Open when you need us… convenient hours, plus evenings and weekends by appointment.
M Memories Forever Guarantee… Our prints are guaranteed for life against fading or discoloration*.
I Incredible selection… We offer a wide selection of print sizes and large variety of photo products, all at affordable prices*.
S Satisfaction Guarantee… 100% satisfaction guarantee, if you don’t love your pictures you don’t pay*.
E Edit every proof… we take the extra step to edit each and every proof. We show you exactly what your final photo will look like*.
Terms and conditions apply to all guarantees see below for details.
*Price match applies to studios within 50 miles of our location, we reserve the right to modify our packages to more closely match the package offered by the other studio. Price match does not apply to limited time offers. Once client takes possession of images, they acknowledge full satisfaction with the images and waive the right to any refund under the satisfaction guarantee. Rush fees are in addition to normal package prices to expedite the editing process. For a full list of rush fees, please speak with an associate at the studio. No refunds of deposits or session fees for canceled sessions or "no show" appointments. Sessions may be rescheduled, however after 2 "no show" or missed appointments, rescheduling will be at the discretion of the studio. Any and all refunds will be in the form of in studio credit or Sensational Images gift card. Due to promotional offers, only one gift card can be used per package. Gift cards have no cash value and can only be redeemed for services, not prints or products. Not responsible for lost or stolen gift cards. Return check fee of $40.00 for any check returned unpaid for any reason. Other terms and conditions apply see studio for full details. Sensational Images is not responsible for errors or omissions on our website or in our printed information. All clients are bound by the terms set forth in their contract.